Refund policy

All sale are final.

No exchanges or claims without a complete package opening video. All claims have to be submitted day of parcel arrival.If the item arrives in good condition and a week or months from then something happens, we are not liable for that.

We don't provide stones or beads for life after receiving the order. Only if initially something is missing we will mail it out to you. But later one we are not liable for any missing stones or providing those to you for any jewelry pieces.

you can contact us at  help@divahive.com 

Damages and issues 

Upon delivery, please thoroughly inspect your order within 24 hours. If you notice any defects, damage, or if you’ve received an incorrect item, contact our customer service team promptly during this timeframe. Your timely notification allows us to swiftly assess and resolve any issues, ensuring your complete satisfaction with our products and service. We appreciate your cooperation in reporting concerns within 24 hours of product delivery, as this helps us provide the best possible support and maintain our commitment to quality